1. Who we are
Dream Journey Travel provides travel planning, booking assistance and concierge support. This Privacy Policy explains how we handle personal information when you use our website, contact us or request a travel service.
2. Information we collect
- Identity and contact information, such as name, phone number, email and nationality.
- Booking details, preferences, passenger counts, travel dates and special requests.
- Passport or document information when required to complete a confirmed service.
- Payment status and transaction references; full card data should be handled by the relevant payment provider.
- Technical information such as browser type, language preference, approximate location, device data and security logs.
- Messages and records of support conversations.
3. How we use information
We use information to prepare quotes, manage bookings, communicate with travellers, coordinate suppliers, provide support, prevent fraud, maintain site security, comply with law and improve our services. We do not sell personal information.
4. Legal bases and consent
Depending on the context, processing may be necessary to perform a contract, take steps requested before a booking, comply with a legal obligation, protect legitimate business and security interests, or act with your consent. You may withdraw consent where processing depends on consent, without affecting earlier lawful processing.
5. Sharing and travel suppliers
We may share the minimum necessary information with airlines, hotels, tour operators, transport providers, payment processors, technology providers, professional advisers and authorities. Suppliers may operate in other countries and may have their own privacy notices.
6. Google and other external services
The site may use Google-hosted fonts, maps or other Google services. When those resources load, Google may receive technical information such as your IP address and browser details under its own policies. Dream Journey Travel does not control Google’s independent processing.
7. Storage, retention and security
We use reasonable administrative and technical safeguards designed to protect information. No online system is completely risk-free. We retain data only for as long as reasonably needed for bookings, support, legal obligations, dispute resolution, fraud prevention and accounting, then delete or anonymise it where appropriate.
8. Your choices and rights
Subject to applicable law, you may ask to access, correct, delete or restrict certain personal information, object to some processing, withdraw consent or request a portable copy. We may need to verify your identity and may retain information when legally required.
9. Children and sensitive information
Our services are intended for adults arranging travel. Information about a minor should be provided only by a parent, guardian or authorised adult and only when needed for the booking. Please do not send sensitive medical or identity information until requested through an appropriate channel.
10. Contact and complaints
For privacy questions or requests, contact contact-dreamjourneytravel.com@dreamjtravel.com or call 01130302003. You may also have the right to contact the competent data-protection or consumer authority in your jurisdiction.